Southwest flies a point-to-point network, meaning that crews can be scheduled to fly, for example, from an East Coast city to the Midwest and on to the Rocky Mountains or the West Coast, rather than flying in and out of a major hub city under a hub-and-spoke system.Ī Southwest Airlines employee helps Sam Acuna find his family’s luggage from among the hundreds of bags separated from their owners by major Southwest Airlines service interruptions at Midway Airport on Dec. The union that represents the airline’s pilots, the Southwest Airlines Pilots Association, attributed the continued cancellations largely to the airline’s scheduling technology.Īs the weather worsened, the technology couldn’t keep track of pilots, flight attendants or planes, said Mike Santoro, vice president of the association, which is in negotiations with Southwest over a new contract. I also urge the leadership of Southwest to be proactive in communicating openly and honestly with their customers about the rebooking of future flights and what the airline will be able to handle in the days and weeks ahead.” “All travelers must be compensated for invaluable loss of time this holiday season, on top of compensation for rescheduled flights, hotels and alternative transportation. “Southwest Airlines should take immediate action to assist all those that are stranded and waiting endless hours for their flights,” Pritzker said. Secretary of Transportation Pete Buttigieg.
Pritzker, who said on Twitter Tuesday he was following the cancellations and had spoken with U.S.
Department of Transportation announced Monday evening it was looking at the “unacceptable” level of disruption for Southwest customers and that it sought to ensure the airline was sticking to its obligations to stranded customers.
The Southwest cancellations drew the attention of federal authorities.
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